Our exclusive Move-in Guarantee is your safety net for issues during your move-in. In this article, you can learn how it works in detail!
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Our exclusive Move-in Guarantee is your safety net for issues during your move-in. In this article, you can learn how it works in detail!
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The Move-in Guarantee is an assistance service offered, managed, and paid for exclusively by Flatio to help in situations where:
Example cases:
In such cases, the tenant has the right to withdraw from the lease agreement in accordance with Flatio’s General Terms and Conditions.
To be able to claim the Move-in Guarantee, you need to inform Flatio via [email protected] about the withdrawal and provide supporting evidence. If you wish to use a 24/7 online emergency line instead, you can provide this information to AXA Assistance (their number will be sent to you on the move-in day via SMS).
The withdrawal is possible until 20:00 on the day after the start date stated on the lease agreement. So, for example, if your lease starts on Monday, you have until 20:00 the next day (Tuesday) to use the Move-in Guarantee service.
If the landlord won’t be able to fix the issue within 48 hours and Flatio will approve the Move-in Guarantee request, we will fully refund you the entire first rent and the service fee. On top of it, we’ll also reimburse you for up to 7 days of alternative accommodation in the amount of max. 125% of the original price per day.
What will you get?
€20 discount for your first stay
All the Flatio benefits for free
Special offers for special prices - only for registered people!